Fill out the complaint step by step!

When a complaint is filed with the Complaints Board, the consumer must pay a fee of DKK 170,-. If the Complaints Board upholds the consumer's contention, the company against which the complaint has been filed returns the fee to the consumer.

Company information

All relevant information about the company the complaint is about!

Information about ordering the service

Please fill in all sections in the form, if possible!

More info

  • Start
  • Step 2
  • Step 3
  • Submit!

General information

Full Name

Tel. Privat

Tel. Work

Home adress

Zip code

City

Email

The complaint concerns the following type of business:

Please specify if other!

Company Information (respondent)

Name

Tel.

Company adress

Zip code

City

What service did you order (eg company event, overnight stay, amusement park stay) and what agreements was arranged between you and the other part concerning the performance of the service?

Write here

Attach order confirmations

What information did you get when you ordered the service?

Write here

Attach brochures, offers or similar

What date was the day of the order?

The date of the order

Arrangement date

Start on the performance

End of service

What price was agreed?

DKK excl. VAT

DDK incl. VAT

Attach order confirmation / offer

How much have you paid?

DDK incl. VAT

Do you still have a receipt, bill or similar?

If yes, please attach a copy

What are you dissatisfied with?

Write here

When did you complain to the company?

How?

If you have a copy of the complaint / complainants, please copy the copies / copies

What response did you get?

Copy of letters / letters please be enclosed

What date did you receive an answer?

What requirements do you want to make?

If other please specify here

Has the claim been partially met? (How)

Has the company handed over the matter to debt collection?

If yes please attach a copy of the collection letter

Any additional information relevant to the proceedings.

Write here

All material relevant to the appeal's decision should be enclosed

If experiencing any problems by submitting, please fill out and forward the complaint form by email to following: lmo@horesta.dk