Fees


Complaints fee
When a complaint is filed with the Complaints Board, the consumer must pay a fee of DKK 170,-. If the Complaints Board upholds the consumer’s contention, the company against which the complaint has been filed returns the fee to the consumer.

The account number is:
Registration no.              : 4366
Account no.                   : 3362 218 74
Name of Bank                  : Danske Bank
Adress                        : Flakhaven 1, DK-5100  Odense C, Denmark
Swift- BIC                    : DABADKKK
IBAN                          : DK0530003362218748

General fees
Businessmen who continuously contribute to the running of the Complaint Board through their membership of the branch association HORESTA do not have to pay for the treatment of a case.

When a case is to be treated companies which do not continuously contribute to the running of the Complaint Board must pay costs at DKK 3.000,- and if the case is settled the costs are DKK 1.000,-.